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Everything You Need to Know About Singapore Airlines

While or before any kind of reservation, we always wonder something if the provider has this or that. To make this process much easier, we have this Singapore Airlines guide for you to find all the answers to the questions in your mind. For example, the carrier may have a baggage limit, you may have specific dining options, or you want to fly with your pet. Finding answers to such questions about Singapore Airlines beforehand can be ideal for your flight. Without further ado, let’s start our quick Singapore Airlines FAQs.

Popular Countries Singapore Airlines Flying To

What are the Fare Classes of Singapore Airlines?

What are the Baggage Allowances of Singapore Airlines?

Here is a table for Singapore Airlines baggage allowances based on classes:

How Much are Excess Baggage Fees with Singapore Airlines?

Excess baggage fees range from $8 USD to $110 USD per additional kilogram, depending on the destination. Also, there is a pre-purchase option for your excess baggage fees. If you contact the airline six hours before your flight departs, you can benefit from an additional 10% to 25% discount on your excess baggage.

How to Reserve a Flight with Singapore Airlines?

For mobile users: Simply search for your departure airport and the destination you want to fly. Then, you can see the mobile menu right down on your screen: “Filters” on left, “Sort by” in the middle, and “Share” on the right. Click on “Filter” and a window will pop up from which you can see all the available airlines. There, you can find all the airlines flying to the destination you’d like to go. Have a great flight!

For desktop users: Simply search for your departure airport and the destination you want to fly. Then, on the left side of the screen, you should find the “Airline” filter right under the “Transfer Count” filter. If Singapore Airlines has a flight to your destination, you can find the provider’s name there and list all the available tickets.

For tablet users:  It’s the same as desktop. Search for your flight from your location to the destination, then you can find the airline filter on the left side of your screen.

Can You Modify Your Reservation with Singapore Airlines?

Yes, you can modify your reservation with Singapore Airlines through the "Manage Booking" section on their website. By logging in with your PPS Club/KrisFlyer membership number or email address and password, you can conveniently make changes to your booking.

Cancellation and Refund Policies of Singapore Airlines

You may cancel your Singapore Airlines ticket online for a refund if you've purchased a ticket directly from Singapore Airlines on a refundable fare. If you cancel a non-refundable ticket, only the refundable taxes will be refunded.

Online Check-In Process with Singapore Airlines

You can check in anytime between 48 hours to 1.5 hours before your flight departs using the online platform or the SingaporeAir mobile app.

Required Documents for Check-In with Singapore Airlines

Boarding Pass:

• Digital or mobile boarding pass

Travel Documents:

• Passport
• Visa (if required)

Onboard Dining Options of Singapore Airlines

Singapore Airlines offers a range of onboard dining options, including pre-selected main courses for Suites, First Class, Business Class, and Premium Economy Class passengers. Passengers can also reserve fine-dining options through the "Book the Cook" service.

Singapore Airlines Special Dietary Services

There are special dietary services available for religious, dietary, or allergy reasons, or even for a teething toddler. All you need to do is make a request from the list of Special Meals. Special meals must be selected at least 24 hours prior to flight departure.

Is Dining with Singapore Airlines Free?

Yes, dining on Singapore Airlines is typically complimentary for passengers in all classes of service. The airline is known for its high-quality in-flight dining experience, offering a variety of meal options designed by internationally renowned chefs.

Children and Infant Services of Singapore Airlines

Infant Items Allowed on Board:

• Diaper bag or small backpack
• Baby food and milk/formula for consumption during the flight
• Stroller or collapsible stroller

In-flight Entertainment:

• Singapore Airlines provides a wide range of children's movies, TV programs, games, and music onboard to keep children entertained during the flight.

Child Meals:

• Special child meals are available and can be requested during booking or at least 24 hours before the flight departure.
• Child meals include a variety of healthy and tasty options suitable for young travelers.

Baby Bassinets:

• Baby bassinets are available on board for infants under 11 kg and up to 67 cm in length.
• Requests for baby bassinets can be made during booking or by contacting Singapore Airlines at least 48 hours before the flight.

Children's Amenities:

• Singapore Airlines provides children's amenities such as activity packs, toys, and games to keep kids entertained during the flight.

Infant and Child Seating:

• Infants under 2 years old can travel on an adult's lap using an extension seatbelt provided by the crew.

Services for Disabled Passengers of Singapore Airlines

Wheelchair Assistance:

• Assistance is available for passengers who require wheelchair support at the airport.
• Requests for wheelchair assistance can be made during booking or at least 48 hours before the flight.

Service Animals:

• Trained service animals accompanying passengers with disabilities are allowed on board.
• Advance notice is required to accommodate service animals on the flight.

Communication Support:

• Special assistance is available for passengers with hearing or vision impairments.
• Communication support includes Braille materials, sign language interpretation, and special assistance devices.

Pet Services of Singapore Airlines

Pet Types Allowed:

• Cats and dogs are accepted for transportation as checked baggage or cargo.

Container Requirements:

• Pets must be transported in an IATA-approved container that meets specific size and ventilation requirements.
• The container should be large enough for the pet to stand, turn around, and lie down comfortably.

Weight Limit:

• The combined weight of the pet and its container must not exceed 32 kg (70 lbs) for checked baggage or cargo.

Health and Documentation:

• Pets must have a valid health certificate issued by an official veterinarian within 7 days of the flight departure.
• Some destinations may require additional documentation, such as import permits or quarantine arrangements.

Booking and Notification:

• Passengers must inform Singapore Airlines at least 48 hours before the flight if they plan to travel with a pet.
• Availability for pet transportation is limited and subject to approval.

Travel Restrictions:

• Certain breeds of dogs may be subject to breed-specific regulations or restrictions in some countries.
• Passengers should check with the destination country's authorities for any pet import regulations.

Charges:

• Fees apply for transporting pets as checked baggage or cargo, and charges may vary depending on the route and destination.

In-cabin Pet Policy:

• Singapore Airlines does not allow pets to travel in the cabin with passengers, except for trained service animals.

Layover Services of Singapore Airlines

Singapore Airlines passengers with stopovers longer than 24 hours can benefit from the airline's Singapore Stopover Holiday packages. These packages include a one-night hotel stay, round-trip airport transfers, complimentary rides on the SIA Hop-on Bus, and free admission to 15 attractions.

Is Singapore Airlines Part of Any Fly Program?

Yes, Singapore Airlines is part of the Star Alliance network, which is a global airline alliance that allows member airlines to offer a wider range of destinations and services to passengers.

How Can You Earn Points on Singapore Airlines?

Flying with Singapore Airlines or Partner Airlines

• Earn miles or points by flying with Singapore Airlines or any of its partner airlines within their respective frequent flyer programs.

Using Co-Branded Credit Cards

• Many airlines offer co-branded credit cards in partnership with banks. These cards often allow you to earn miles or points for every dollar spent on eligible purchases, including those with Singapore Airlines and its partners.

Hotel Stays and Partnerships

• Some hotel chains have partnerships with Singapore Airlines where you can earn miles or points for your stays. Additionally, certain hotel loyalty programs allow you to convert hotel points into airline miles.

Car Rentals and Transportation

• Certain car rental companies and transportation services offer opportunities to earn miles or points when you book with them and provide your frequent flyer number.

Shopping and Dining Programs

• Some airlines have partnerships with retail stores, online shopping portals, and dining programs where you can earn miles or points for your purchases or dining experiences.

Travel and Lifestyle Partnerships 

• Singapore Airlines often partners with various travel and lifestyle brands, such as travel booking platforms, insurance providers, and more, where you can earn miles or points for using their services.

Special Promotions and Offers

• Keep an eye out for special promotions and offers from Singapore Airlines and its partners, which may allow you to earn bonus miles or points for specific activities or purchases.

How to Use Your Points with Singapore Airlines?

You can use your Singapore Airlines points in several different ways. Here are your options:

• Flight Redemption: Redeem points for award flights in various classes on Singapore Airlines or partner airlines.
• Upgrade Awards: Use points to upgrade to a higher class on eligible Singapore Airlines flights.
• Redeem for Partner Rewards: Exchange points for rewards with partner airlines, hotels, car rentals, and more through programs like KrisFlyer.
• Pay for Taxes and Fees: Offset or pay for taxes, fees, and surcharges with points when booking award flights.
• Non-Flight Redemption: Redeem points for hotel stays, car rentals, merchandise, gift cards, and experiences.
• Transfer Points: Transfer points to other members or loyalty programs for added flexibility.
• Bid for Upgrades: Use points to bid for upgrades to a higher class on eligible flights through auctions or bidding systems.

How to Access Private Lounge of Singapore Airlines?

To access the private lounge of Singapore Airlines, passengers must be traveling in Singapore Airlines first class, be elite members of the KrisFlyer program, or hold Star Alliance Gold status.

Can Choose Your Seat with Singapore Airlines?

Depending on the class of travel and fare type you choose, you may enjoy complimentary advance seat selection or opt to pay a fee to select your seat in advance. Here’s a table based on class of travel and fare type:

Is Wi-Fi Available on Singapore Airlines Flights?

Yes, Wi-Fi is available on Singapore Airlines flights. The airline offers complimentary Wi-Fi to passengers in Suites, First Class, Business Class, and Premium Economy Class, as well as to PPS Club members and supplementary cardholders, and KrisFlyer members.