Lufthansa Airlines
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Everything You Need to Know About Lufthansa
While or before any kind of reservation, we always wonder something if the provider has this or that. To make this process much easier, we have this Lufthansa guide for you to find all the answers to the questions in your mind. For example, the carrier may have a baggage limit, you may have specific dining options, or you want to fly with your pet. Finding answers to such questions about Lufthansa beforehand can be ideal for your flight. Without further ado, let’s start our quick Lufthansa FAQs.
Popular Countries Lufthansa Flying To
Germany
Spain
Italy
France
United Kingdom
Poland
Sweden
Portugal
Greece
United States
Canada
Japan
Mexico
Algeria
South Africa
United Arab Emirates
Australia
What are the Fare Classes of Lufthansa?
Lufthansa offers several fare classes in its economy class, including Economy Light, Economy Basic, Economy Basic Plus, and Economy Flex. Economy Light is the most restrictive fare class with no baggage allowance and no changes or refunds allowed.
What are the Baggage Allowances of Lufthansa?
Here is a table for Lufthansa baggage allowances based on classes:
Travel Class | Baggage Allowance (Intercontinental Flights) | Baggage Allowance (Flights within Europe) |
| Economy Class | 1 bag, up to 23 kg | 1 piece of carry-on, up to 8 kg |
| Premium Economy Class | 2 bags, up to 23 kg each | 2 pieces of carry-on, up to 8 kg each |
| Business Class | 2 bags, up to 32 kg each | 1 checked bag, up to 23 kg (Economy Classic & Flex) |
| 2 checked bags, up to 32 kg each (Business Class) | ||
| First Class | 3 bags, up to 32 kg each | 3 checked bags, up to 32 kg each (First Class) |
How Much are Excess Baggage Fees with Lufthansa?
Travel Class | Excess Baggage Criteria | Excess Baggage Fees (EUR) |
| Economy Class | Baggage weighing more than 23 kg (up to a maximum of 32 kg) and/or larger than 158 cm (total dimensions up to 292 cm) | 50-200 |
| Premium Economy Class | Baggage weighing more than 23 kg (up to a maximum of 32 kg) and/or larger than 158 cm (total dimensions up to 292 cm) | 50-200 |
| Business Class | Baggage with total dimensions larger than 158 cm (up to a maximum of 292 cm) | 50-200 |
| First Class | Baggage with total dimensions larger than 158 cm (up to a maximum of 292 cm) | 50-200 |
| All Classes | Overweight baggage (24-32 kg) within Europe, between third countries | 100 |
| Excess and oversize baggage within Europe, between third countries | 150 | |
| Baggage larger than the free allowance within Europe, between third countries | 200 | |
| Baggage both larger and heavier than the free allowance within Europe, between third countries | 300 |
How to Reserve a Flight with Lufthansa?
For mobile users: Simply search for your departure airport and the destination you want to fly. Then, you can see the mobile menu right down on your screen: “Filters” on left, “Sort by” in the middle, and “Share” on the right. Click on “Filter” and a window will pop up from which you can see all the available airlines. There, you can find all the airlines flying to the destination you’d like to go. Have a great flight!
For desktop users: Simply search for your departure airport and the destination you want to fly. Then, on the left side of the screen, you should find the “Airline” filter right under the “Transfer Count” filter. If Lufthansa has a flight to your destination, you can find the provider’s name there and list all the available tickets.
Can You Modify Your Reservation with Lufthansa?
Yes, passengers can modify their reservations with Lufthansa. Within the first 24 hours after making a reservation, changes to flight details can be made without incurring any charges. This includes modifying the date, time, or other details of the flight without any fees during this initial period.
Cancellation and Refund Policies of Lufthansa
Lufthansa offers a 24-hour cancellation policy, allowing passengers to cancel their flight without a fee within 24 hours after booking. This policy applies to all types of tickets, including the cheapest basic economy ticket. After a 24-hour period, fees or charges may apply.
Online Check-In Process with Lufthansa
You can check in conveniently from 30 hours before departure via our website or the Lufthansa app and issue your own boarding pass.
Required Documents for Check-In with Lufthansa
Here is a list of the required documents for check-in with Lufthansa:
- Date of birth
- Nationality
- Travel document type (identity card or passport card)
- Identity card number
- Country of issue
- Date of issue and expiry date
- Visa if required in the country of arrival
Onboard Dining Options of Lufthansa
On Lufthansa's short and medium-haul routes, they offer a variety of food and beverages based on the duration and destination of your flight. For long-haul flights, Lufthansa also serves snacks between meals. In Premium Economy Class, Lufthansa serves meals on fine China. Moreover, passengers are welcomed on board with a complimentary drink. Children's menus and special meals complement the extensive culinary options available for passengers to enjoy when flying with Lufthansa.
Lufthansa Special Dietary Services
Passengers who require special food for dietary, religious, or nutritional reasons have a choice of 11 different meals on Lufthansa-operated flights. Special meals can be ordered up to 24 hours before departure, provided that there is a confirmed booking in the required class.
Is Dining with Lufthansa Free?
Yes, Lufthansa provides free meals on long-haul flights in economy class. However, they operate a buy-on-board program on short and medium flights across Europe.
Children and Infant Services of Lufthansa
- Lufthansa offers a care service for unaccompanied children aged 5-11 and 12 and up, with a care service charge per route and per child.
- Special children's meals are available upon request.
- Infants can travel with their own seat and child restraint system or as a lap child with an adult.
- Infant amenity kit with diapers, baby wipes, and a changing mat is available on request.
- Baby food and milk can be heated on board.
- Strollers can be taken to the gate and checked in for free.
- Children's books and games are available on board.
- Children's entertainment programs with movies, TV shows, and games are available on long-haul flights.
- Lufthansa offers a Junior Miles program for children aged 2-17, where they can earn miles for flights and redeem them for rewards.
Services for Disabled Passengers of Lufthansa
Here is a bullet list outlining the services for disabled passengers provided by Lufthansa:
- Wheelchair assistance
- Assistance for passengers with sensory impairments
- Medical assistance
- Assistance for traveling with disabilities
- Services can be requested during the booking process or online
- Most special assistance services are provided without an additional fee
- Some services like portable oxygen or medical aids may have extra charges
Pet Services of Lufthansa
Only smaller dogs and cats, weighing no more than 8 kg including their carrying container, may be transported under certain conditions as additional carry-on baggage in the passenger cabin. Larger dogs and cats, and all other animal species regardless of their weight and size, are not allowed in the cabin. There are also some other services of Lufthansa:
- Lufthansa Cargo offers specialized pet transport services, including pickup and delivery, flight reservations, and care during transit.
- Pets can travel in the cabin or cargo hold of Lufthansa aircraft, with specific weight and size restrictions for in-cabin travel.
- Pets traveling in the cargo hold must be booked as manifest cargo through a freight forwarder.
- Lufthansa's Animal Lounge at Frankfurt Airport provides a state-of-the-art facility for pets during transit, featuring adjustable stalls and climate-controlled areas.
- Lufthansa's pet program ensures high-quality, safe, and comfortable travel options for pets, adhering to the highest hygienic and veterinary EU regulations.
Layover Services of Lufthansa
Lufthansa offers layover services to assist passengers during stopovers at Frankfurt Airport. These services include the Lufthansa transfer service, which offers assistance and current information regarding connecting flights. Passengers can benefit from convenient transfers and assistance to ensure a smooth travel experience during their layovers at Frankfurt Airport.
Is Lufthansa Part of Any Fly Program?
Yes, Lufthansa is part of the Miles & More loyalty program, which is Europe's largest frequent flyer program. The program offers numerous benefits, including earning miles on flights with Lufthansa, earning miles with hotel, travel, and car rental partners, and access to Lufthansa lounges and other partner lounges.
How Can You Earn Points on Lufthansa?
Here are some ways to earn Lufthansa Miles & More Points:
Flying with Lufthansa or its partner airlines: You earn Points based on the distance flown and the type of class (business or economy).
Lufthansa's hotel, travel, and car rental partners: You can earn miles by using Lufthansa's hotel, travel, and car rental partners.
Lufthansa's credit card partners: You can earn miles by using Lufthansa's credit card partners.
Lufthansa's magazine, newspaper, insurance, phone, and bank partners:You can earn miles by using Lufthansa's magazine, newspaper, insurance, phone, and bank partners.
How to Use Your Points with Lufthansa?
With Cash & Miles, you can redeem your award miles to partially or fully cover the cost of your flight booking. This option is available for all travel classes. The fare is calculated based on the total ticket price, including taxes, fees, and surcharges. Cash & Miles cannot be used to purchase upgrades.
How to Access Private Lounge of Lufthansa?
To access the private lounges of Lufthansa, you can use the Lufthansa Business Lounge, Lufthansa Senator Lounge, or Lufthansa Welcome Lounge in Frankfurt. The Lufthansa Business Lounge offers a personal greeting at the entrance, a food and beverage buffet, free Wi-Fi, quiet working areas, and showers.
Can Choose Your Seat with Lufthansa?
Yes, you can choose your seat with Lufthansa. You have the option to reserve a seat via "My bookings" up to 52 hours prior to departure or select your seat during check-in.
Is Wi-Fi Available on Lufthansa Flights?
Yes, Wi-Fi is available on Lufthansa flights. The airline offers Wi-Fi on long-haul flights and an increasing number of short and medium-haul flights within Europe, North Africa, and the Middle East.
About Lufthansa
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